FAQ

Are your backdrops and apparel custom?

Yes. All backdrops and apparel are custom-made to order.

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How long does production take?

Production takes 7–10 business days (Monday–Friday, excluding holidays). Shipping time is additional.

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Do you offer rush orders?

Rush orders may be available. Please contact us before ordering to confirm availability and pricing.

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Can I make changes after placing my order?

Because all items are custom, changes or cancellations are not guaranteed once production begins.

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Do you offer refunds or exchanges?

All custom orders are final sale.

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Will colors look exactly the same?

Colors may vary slightly due to screen settings, lighting, and materials.

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What sizes are available?

Backdrop sizes vary and are listed on the product page or confirmed during the design process.

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Is installation included?

Yes, installation is included for local orders. Installation is not included for non-local orders.

Balloon add-ons are available and can be selected on the order page.

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Do you ship nationwide?

Yes, we ship within the United States. Shipping timelines are not guaranteed once packages are with the carrier.

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How can I contact you?

For questions, please email luckysixtn.shop@gmail.com